The Chamber of Commerce and Industry of Serbia (CCIS) and the Kenyan Chamber of Commerce (KNCCI) will sign a Memorandum of Cooperation with the aim of strengthening the connection of the two economies in the sectors of medicine and pharmacy, agriculture, construction, tourism, ICT and the metal industry, as well as in the field of engagement of human resources from Kenya on the territory of the "Open Balkan", it was agreed at the meeting of Marko Čadež, the President of CCIS and Dr. Eric Ruto, the president of KNCCI.Čadež pointed out that there is significant potential for improving economic cooperation between the two countries, especially in the sectors of ICT, health and pharmacy, agricultural production, and mechanization. "Serbia and Kenya can be good partners in the field of ICT because in this sector Serbia is recording exceptional success." Also, there is significant unused potential in the fields of agriculture, construction, tourism, and other areas. That is why the two chambers of commerce will sign a Memorandum of Cooperation in the following&nbsp;period in order to strengthen the economic ties of the two countries," announced Čadež. The delegation of Kenya, led by Dr. Eric Ruto, president of KNCCI, presented the current needs of the Kenyan market at the meeting and invited Serbian companies to invest in that African country. Ruto pointed out that Kenya, with its nearly 56 million inhabitants, is a traditionally friendly country for Serbia and one of the most important markets in East Africa. At the meeting, it was stated that Serbia can offer Kenya agricultural technology and machinery, seeds, fertilizers, experience in business digitization processes, services and products from the construction sector, and related infrastructure, medicine, and more. The delegation from Kenya will visit several Serbian institutes and companies in the following days in order to learn about the capacities of our economy and potentially agree on cooperation.

Serbia And Kenya Are Strengthening Economic Cooperation

The summit of the leaders of the Western Balkans and the EU in Kotor is an excellent opportunity to discuss the urgent inclusion of the economies of our region in the single European market and overcoming serious barriers such as the huge waiting times for our trucks at the borders of the Union, said today Marko Čadež, president of the Chamber of Commerce and Industry of Serbia. 
"The business community of the Western Balkans represents and wants to see the implementation of the new growth plan as soon as possible so that we can bring our economy into the single market as efficiently as possible, reduce business costs and operate according to the same principles and conditions as EU members." First, a single market that will eliminate additional costs for exporting goods and waiting at the borders, and then further steps towards membership," said Čadež, at the Serbian National Morning Show.&nbsp;
He reminded that in the EU Growth Plan for the Western Balkans, there were also proposals and requests from the region's economies, to implement phased steps towards the EU so that companies could operate according to the same principles and conditions as those in the EU. The President of the CCIS notes that there is good cooperation of economies within the region and that the waiting time at the borders has decreased, but that the waiting time at the borders with the EU is terrifying, which is a huge problem that needs to be solved as soon as possible.
He indicated that the goal is to involve as many domestic companies as possible in large projects such as Expo 2027 and "Leap into the Future" and that the prime minister also discussed creating some kind of database or registry of our companies and their services and products. "Now is the opportunity for our companies from almost all sectors to be introduced to these gigantic projects," said Čadež.
Speaking about the use of artificial intelligence in business, he remanded that CCIS&nbsp; was the first to launch a series of services that use artificial intelligence and greatly facilitate business operations. CCIS gathered a team of very good programmers and experts, we constantly introduced new services, and even today we present a new platform and database based on artificial intelligence for small and medium-sized enterprises, added Čadež. In the coming days and weeks, he announced intensive international activities, starting with the participation of about 80 companies at prestigious fairs in Riyadh, London, and Amsterdam, as well as the organization of business forums in Ljubljana and Trieste until the visit of our IT delegation to Japan on June 2.

​Čadež: We Urgently Need an Agreement with Brussels on Reducing Waiting Times at the Borders

The Chamber of Commerce and Industry of Serbia (CCIS), in collaboration with the Development Agency of Serbia (DAS) and with the support of the General Secretariat of the Government of Serbia, is proudly organizing the inaugural presentation of Serbian businesses at the National Stand of Serbia during the prestigious international wine fair "London Wine Fair 2024".&nbsp;This significant event will take place in London from May 20th to 22nd, 2024, and will also feature the regional fair "Wine Vision by Open Balkan" at the Serbian stand. The National Stand of Serbia will showcase a distinguished selection of wine producers and associations, including "Matalj" Winery, "Šapat" Wine Atelier, Evrdevik Winery, "Deurić" Winery, "Doja" Winery, "Virtus" Winery, "Molovin" Winery, "Panjković" Winery, as well as the Association of brandy producers and the Wine Vision by Open Balkan.&nbsp;The "London Wine Fair" stands as one of the largest and most important specialized wine exhibitions in Great Britain and Europe, serving as a crucial meeting point for distributors and representatives of leading retail chains. Over the past 40 years, this event has consistently attracted tens of thousands of buyers from bars, restaurants, supermarkets, and distributors.
Check the catalog
<a href="https://fairs.pks.rs/london-wine-fair-2024/">https://fairs.pks.rs/london-wi...</a>

Serbian Wines at " London Wine Fair 2024"

The Chamber of Commerce and Industry of Serbia and its Center for Digital Transformation, in cooperation with strategic partner Microsoft, are working on the introduction of two new digital services based on artificial intelligence - "Meeting Prep AI", a digital agent that should assist in meeting preparation and "Data Dialogue AI", a digital assistant "in charge " for the analysis of all key elements in business, announced Marko Čadež, the president of CCIS at the recently held Adria Summit.
A Digital Agent will facilitate the entire preparation of meetings and obtain all important information starting from the person you are meeting with to the possibility of cooperation and partnership with a given company or institution. "Data Dialogue AI" will allow business people to read very extensive data in a very simple way, while talking to a digital assistant and thus gain insight and analyze all elements important in business. These are the tools we are working on, which are designed to facilitate companies' daily operations and make them more productive and efficient," explained the president of CCIS.
"At the panel with our strategic partner Microsoft, we talked about how to use the latest technologies, bringing them down to the level of everyday use in companies. This is precisely the basic task of the Serbian Chamber of Commerce and Industry of Serbia, to provide via&nbsp;the Center for Digital Transformation and the Innovation Hub, &nbsp;tools that use&nbsp;artificial intelligence and the latest technologies and that&nbsp;that business people can easily for&nbsp;everyday work," said Čadež and reminded that CCIS has already launched two digital tools that use artificial intelligence "Bizchat" and "Inno-verse" platform. 
On the sidelines of the Adria Summit in Savudrija, Čadež met with representatives of the Energo group, the investment fund Fil Rouge Capital, which plans to expand in Serbia, then with the management of Stealth Legal AI Startup, which operates in the Silicon Valley, BASF.<div class="article-photo"><img src="https://en-api.pks.rs/storage/assets/1715340407159456_960x662.jpg" id="image-tag-1715935510611" data-image-alignment="article-photo" data-image-size-id="original" data-asset-id="1179"></div>
<figure><img src="https://en-api.pks.rs/storage/assets/WhatsApp Image 2024-05-10 at 12.59.27_960x589.jpg" id="image-tag-1715935042913" data-image-alignment="article-photo" data-image-size-id="original" data-asset-id="1177"> </figure>

Čadež: We are introducing new services for the economy based on artificial intelligence

We are excited to announce that the third Wine Vision by Open Balkan fair will take place at the Belgrade Fair from November 22 to 24, 2024. This event is supported by the governments of the Republic of Serbia, North Macedonia, and Albania.
The Wine Vision Fair is the largest regional platform for networking and connecting winemakers, distillers, distributors, and other wine industry professionals. The fair has been growing in popularity every year, attracting more exhibitors and professional buyers, and creating new business opportunities for domestic producers. 
In 2023, the fair hosted over 600 exhibitors from 29 countries and held over 2,000 B2B meetings with distributors from over 40 countries. This success has encouraged us to invite all exhibitors to take part in the largest wine and distillery event in the region. 
Applications to participate in the fair are open until June 21, 2024, and can be downloaded from the official Wine Vision by Open Balkan website at https://exhibitors.winevision.biz/. The completed form should be submitted via email to ob-winefair@sajam.rs. We also encourage all exhibitors to fill out the Mandatory Registration Form for inclusion in the official Fair Catalog, which will be available at &nbsp;<a href="https://catalogue.winevision.biz/exhibitors-catalogue/"></a><a href="https://catalogue.winevision.biz/exhibitors-catalogue/">https://catalogue.winevision.b...</a> 
We look forward to seeing you at the Wine Vision by Open Balkan, where you can present and market your products on an international level and join the largest gathering of winemakers and distillers in Belgrade from November 22 to 24.

The "Wine Vision by Open Balkan" In Belgrade Invites Exhibitors

At the Weekend Food Festival in Rovinj, as part of the promotion of the Wine Vision and Food Vision by Open Balkan events, a masterclass "Brandy - the undiscovered pearl of the Balkans" was held.
Dr. Ivan Urošević's workshop on the aromas of Serbian brandies was extremely well attended. With the support of Aleksandar Ilić and the dedicated team of the multi-awarded Junior Chefs Club, Dr. Urošević introduced the audience to the specifics of Serbian brandy, as well as the pairings of different flavors of brandy, apricot brandy, vilijamovka, quince, and plum brandy, with appropriate salty bites.<div class="article-photo"><img src="https://en-api.pks.rs/storage/assets/rakija_foodfest023_nzg_200424.JPG" id="image-tag-1713782025922" data-image-alignment="article-photo" data-image-size-id="original" data-asset-id="1170"></div> "Rakija is a new "refreshment" in the category of alcoholic beverages. We aroused people's interest in brandy and made them think about this drink in a different way, from an unusual, hedonistic angle, by combining it with food. The great interest in this masterclass indicates that there is plenty of room for this topic to be expanded and elaborated," said Dr. Urošević, assistant professor at the Faculty of Agriculture in Bijeljina, international evaluator of strong alcoholic beverages and vice president of the Board of Directors of the Association of Brandy Producers of Serbia.<div class="article-photo"><img src="https://en-api.pks.rs/storage/assets/rakija_foodfest010_nzg_200424.JPG" id="image-tag-1713782018072" data-image-alignment="article-photo" data-image-size-id="original" data-asset-id="1167"></div> Tomaž Kavčić, "Michelin" chef and creative director of the Food Vision by Open Balkan event, which is held as part of the Wine Vision by Open Balkan fair, greeted the attendees and invited them to this year's fair, which will be held in the halls of the Belgrade Fair, in the period 22 - November 24, 2024. Kavčić pointed out that Wine Vision by Open Balkan has in a short time become one of the most influential wine fairs in Europe and a platform for the development of the wine and gastronomic scene of the entire region. The Weekend Food Festival in Rovinj is a prestigious gastronomic event that attracts famous chefs, sommeliers, experts, and professionals from the food industry from the entire region. Visitors can enjoy a variety of culinary demonstrations, tastings, educational workshops, and courses led by top experts. The goal of the festival is the promotion of top gastronomy, the exchange of knowledge and experiences, as well as the encouragement of culinary innovations.<div class="article-photo"><img src="https://en-api.pks.rs/storage/assets/rakija_foodfest019_nzg_200424.JPG" id="image-tag-1713782007701" data-image-alignment="article-photo" data-image-size-id="original" data-asset-id="1169"></div>

A Successfully Held Masterclass on Brandies at the Weekend Food Festival in Rovinj

The Serbian gaming industry has managed to maintain stability and increase revenue and employment numbers, despite the challenges brought by the year 2023, according to the research done by the Serbian Gaming Association&nbsp;(SGA). The annual report shows that the 15 most successful gaming companies had a revenue of 175 million euros in 2023, with 57 percent of companies developing original products. Furthermore, games produced in Serbia were bought or downloaded more than one hundred million times.
The significant growth in the number of employees is the most notable change from the previous year, with an increase of 98 percent, leading to an estimation of 4,300 gaming professionals working in Serbia. This growth is attributed to the large number of gaming professionals and their families who moved to Serbia from Russia, Ukraine, and Belarus, along with leading global companies such as Wargaming, Playrix, and Sperasoft, having their largest representative offices in Serbia. This influx of knowledge and experience is expected to significantly affect the domestic gaming industry.
Another interesting fact is that 475 new positions are planned to be opened this year, and 28 percent of employees in the industry are women. 
Despite the obstacles of lack of financial opportunities, high taxes, and complex bureaucratic procedures, most companies and studios continue to find success through direct sales. This testifies to the fact that video games created in Serbia are successful enough to ensure the independence of studios, expansion of teams, and work on new projects, which continues to prove that gaming is one of the promising sectors of the domestic innovation ecosystem. 
The report aims to showcase the current state of the ecosystem to all relevant players in the gaming industry, stakeholders, decision-makers, and the general public while highlighting its enormous potential. From 2017 until today, the domestic gaming industry has recorded continuous growth and development, which is especially significant considering the global instability in many industries, including gaming, in 2023. Serbia remains an exception when it comes to major shutdowns of studios or projects. 
The report was presented by Mihailo Vesovic, director of Sector for strategic analysis, services and Internationalization of the Chamber of Commerce and Industry of Serbia, executive manager of the Serbian Gaming Association,&nbsp;Kristina Janković Obućina and&nbsp;&nbsp;Mihajlo Jovanović-Džaril, CEO of Serbian Gaming Association.
Download Full Report
<a href="https://en-api.pks.rs/storage/assets/Serbian-Gaming-Industry-Report-for-2023-by-SGA.pdf">Serbian-Gaming-Industry-Report-for-2023-by-SGA.pdf</a><div class="article-photo"><img src="https://en-api.pks.rs/storage/assets/19042024 Prezentacija Godišnjeg izveštaja o gejming industriji Srbije (3).jpg" id="image-tag-1713538484987" data-image-alignment="article-photo" data-image-size-id="original" data-asset-id="1162"></div>

 Serbian Gaming Industry Increased both Revenues and the Number of Employees

The "InterConnect" conference, held in Belgrade today, brought together representatives of 18 international and more than 80 domestic companies from the metal, rubber, plastic, and engineering industries in one place with the aim of introducing Serbian companies and companies from the region into supply chains of large European and global customers.

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InterConnect is organized by the Serbian Chamber of Commerce and Industry of Serbia and the company Convestensics, with the support of the "Big Small Business" Project funded by USAID and implemented by ACDI/VOCA. The "InterConnect" conference has grown into a unique platform that brings Serbian and Western Balkan companies closer to the European market in the most practical way and includes them in supply chains, said Mihailo Vesović, Director of the Sector for Strategic Analysis, Services, and Internationalization at the Serbian Chamber of Commerce and Industry of Serbia.&nbsp;
"Serbia and the Western Balkans must present themselves as a region that provides an answer to the question of who we will cooperate with and who will be part of our supplier chains, which are those reliable companies that will be able to deliver equipment and parts on time and at the right price for large customers, first of all for European customers, but also globally," said Vesović.
According to him, Serbian and regional companies, in addition to their tradition and experience, can provide foreign customers with technology, as well as speed and quality of goods delivery. "In this way, we want to bring closer and bring down to the concrete terrain of business relations what is most important at the moment, which is to find the right place for the Serbian and regional economy within the European economy," said Vesović.

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Christopher Hill, Ambassador of the United States of America to Serbia, says that the "InterConnect" conference provides the opportunity to connect Serbian companies from the machinery and equipment sector with companies from Europe interested in buying Serbian products. "The fact is that Serbia will be part of the European Union, and the preparations for that are not only political but also economic. And this is not about politics, but about the fact that companies in the world want to shorten their supply chains and get everything they need for production from closer destinations. Serbia has a rich tradition in the mechanical industry and this initiative should inform foreign companies about Serbia's offer in that sector. "The most important job of the American Embassy in Belgrade and the American Agency for International Development (USAID) is to help Serbia become a part of the European Union," said Hill. 

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Matijas Loidold, director of the company Convestenics, says that today's event brought together suppliers and bidders in one place with a focus on the most important industrial sectors in Serbia, such as metal, mechanical, plastic, and rubber industries. "When we gather suppliers and bidders together in one place, that is the best way for the economy in the region to function," Loidold pointed out. 
Today, the conference gathered 18 international companies that are potential customers and that need to find suppliers and see an opportunity for that in this region. More than 200 B2B meetings with 85 companies from Serbia and the region are scheduled for today at the "Hilton" hotel.

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Uwe Ackermann, vice president of the Procurement Department of PUREM (Germany), states that they are participating for the second time at "InterConnect" in Belgrade. He explains that "Purem" employs more than 10,000 workers and has an annual turnover of over 6.5 billion euros. "The forum is an exceptional opportunity to maintain previously established contacts and create new ones with companies and suppliers, and an opportunity to expand our cooperation to other suppliers and achieve even better cooperation in Serbia." 

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Zoran Novaković, from the company "TPV Šumadija" states that they participated in "InterConnect" last year too when they connected as suppliers with partners from abroad, and he expects to make new contacts and agree on business cooperation at this year's event. 

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Vlastimir Vuković, president of the Executive Board of NLB Komercijalna Banka, says that small and medium-sized enterprises are the "heart and essence" of the economy of every country, stressing the importance of social responsibility of all companies and investments in the green transformation of the economy. <figure> <img src="https://en-api.pks.rs/storage/assets/Konferencija InterConnect 17. april 2024 (11).JPG" id="image-tag-1713363922510" data-image-alignment="article-photo" data-image-size-id="original" data-asset-id="1142"> </figure>
The "InterConnect" conference lasts for two days, and for tomorrow, visits by representatives of international companies to domestic companies throughout Serbia are planned. 
Photo: Dragan Kujundzić

Global Companies are Looking for Suppliers From Serbia And The Region

Visitors to the Vinitaly fair in Verona, as well as professionals, can taste more than 240 wines from Serbia, North Macedonia, and Albania, and for the first time this year at this prestigious fair, our brandy producers and gastronomic specialties are also represented, says Marko Obradović, director of Marketing and Education Sector of the Chamber of Commerce and Industry of Serbia.
A special treat for both visitors and participants is the presentation of the Food Vision by Open Balkan event and the culinary specialties that have already attracted a lot of attention.
"Our goal is to present our wines as well as the "Wine vision by Open Balkan" fair, which will be held in November this year in Belgrade. Around 1,200 large buyers are in Verona today looking, first of all, for Italian wines, but our goal is to impose and present our wines," says Obradović.
He emphasized that the wine industry of Serbia and the countries of&nbsp;Open Balkan continue with presentations&nbsp;at world fairs. "After participating in Dusseldorf, we are here for the second time at the prestigious Italian wine fair in Verona, and after this fair, we plan presentations&nbsp;at wine fairs in London and Shenzhen, and at the end of the year in Shanghai," said Obradović.
&nbsp;Stevan Rajta, director of the Union of Winemakers and Winegrowers of Serbia, assessed that the appearance in Italy is very important for the wine industry of Serbia because it represents an opportunity for both small and medium-sized, as well as large winemakers, to improve their presence on the world market, but also an opportunity for our gastronomy and brandy.
According to Rajta, thanks to the cooperation with Vinitaly, we improved our performance on world markets, and the whole concept of regional representation of winemakers contributed to the breakthrough in South America, Western Europe, as well as Britain and China.
Journalists and professional visitors to the fair will have a unique opportunity to get to know the different terroirs and authentic varieties that grow in the Balkan vineyards at the masterclass entitled Discover the wines of the Balkans - Varieties and terroirs of Serbia, North Macedonia, and Albania. The masterclass will be held on Tuesday, April 16 at 10 a.m. and will be led by Igor Luković, editor of Vino & Fino magazine, wine critic, and judge.
The Chamber of Commerce and Industry of&nbsp;Serbia, with the support of the General Secretariat of the Government of Serbia, the Development Agency of Serbia, the Association of Winemakers and Winegrowers of Serbia, the Association of Brandy Producers of Serbia, and the Belgrade Fair, organized the "Wine Vision by Open Balkan" stand at the Vinitaly fair in Verona,&nbsp; from the 13th until April 17, where leading wines from Serbia, North Macedonia, and Albania will be presented.

More than 240 wines from Serbia, North Macedonia and Albania at the Vinitaly fair in Verona

At the opening of the "Digital AutoTech Forum", Marko Čadež, the president of the Serbian Chamber of Commerce and Industry, stated that nearly half of Serbia's top 20 largest exporters are manufacturers of auto parts and components. He also revealed that 50 percent of Serbian exports to Germany consist of products from the mobility sector, which is the country's primary export destination.The president of CCIS further added that over 200 companies are employing about 100,000 people in the Serbian car parts industry, supplying customers abroad and that car manufacturers are planning to increase their digital investments in software solutions by up to 25 percent over the next few years. He also mentioned that many domestic companies are already part of the supply chains of international car companies, and PKS's priority is to have even more of them. According to Čadež, digitization, digital transformation, and artificial intelligence, along with all the innovations they bring are crucial for a successful business. Therefore, CCIS and its Center for Digital Transformation aim to support small, medium, and large companies to digitally transform and introduce innovations to increase capacity, efficiency, and productivity, and become part of the supply network of car manufacturers. The AutoTechForum, organized in cooperation with Pantheon Plus and CCIS, brought together experts from the car industry to discuss innovations and trends in this sector. The forum provided an excellent platform for exchanging ideas and discussing digital transformation in the automotive industry. During the event, attendees had the opportunity to see presentations by leading experts from various areas of the auto industry. Thematic focus included the advantages and challenges of electronic business, digital transformation in the auto industry, innovations, and technological trends.

Čadež: The Industry of Car Parts and Components is One of Our Biggest Exporters

The presidents of the Chamber of Commerce and Industry of Serbia and the Chamber of Commerce of Kosovo, Marko Čadež and Ljulzim Rafuna, spoke today in Berlin with Manuel Sarrazin, the special envoy of the German government for the Western Balkans, about overcoming the challenges and obstacles faced by businessmen in the region.
"A little more than a week after our meeting with the American ambassador in Pristina, today we met with Sarrazin in Berlin to point out the problems that our business communities face in their daily work. There is a lot of talk about political problems, and we hear less and less about what businessmen have to solve in their field in order to work successfully," said Čadež after the meeting. Evaluating that&nbsp; in the field of political dialogue very little is happening, Čadež pointed out that he came with Rafuna to ask the German government to start working more actively with decision-makers in the Western Balkans, to revive the Berlin process and help accelerate the inclusion of the region in a single European economic market. According to Čadež, there are still a lot of open questions and unresolved problems, such as the inexplicable ban on the movement of goods from Serbia to Kosovo. For that move, Pristina has no understanding even in Berlin, but things are not being resolved, Čadež pointed out. "Both the president of the Kosovo Chamber of Commerce and I are trying to motivate politicians and decision-makers in leading countries in every possible way and point out that it is very important not only for Pristina and Belgrade but for the entire European economy to seek solutions. We have offered the support of business communities to work together to remove obstacles, so that while negotiations are ongoing and a political solution is being sought, companies can operate normally, earn money, employ, and new investments can come. This is what we want," said the president of the CCIS. He adds that he and Rafuna share the same business philosophy, which is to work on the things we have in common, not what separates us. "And that was our message here in Berlin: Please do more, because you really have enough power, enough strength to do much more than what is currently being done," says the president of the CCIS. We asked for support, as well as to be partners in the implementation of all agreements that we have to implement in the Western Balkans, because CIFWB6 stems from the Berlin process stated&nbsp;Rafuna after the meeting.

Čadež and Rafuna: We Ask Berlin to Step up its Support in Removing Barriers to Business in the Region

Prof. Dr. Ursula Renold, the world's leading expert on dual education, accepted the proposal of the Chamber of Commerce and Industry of Serbia (CCIS) to take strategic leadership over the process of stronger inclusion of the Serbian economy in the education of young people. This was agreed upon at the meeting of the CCIS’ president Marko Čadež, and Prof.Ursula Renold, PhD in Belgrade, where they discussed the reorganization of the role of CCIS and its 16 regional chambers throughout Serbia to strengthen dual education following the requirements of companies. "The economy of Serbia today has an increasing need for personnel who already have developed skills. Since there are no such personnel in our country, we have an increasing number of personnel from abroad. That is why we have to introduce necessary, radical changes in dual education. We have to be ready for the transition to the next level of implementing dual education", said Čadež. 
The transition of the economy of Serbia to a new level of dual education means changes in the methodology of the curriculum for the application of dual education, a greater role of the economy in the implementation of the program, a longer stay of students in companies up to four days a week.
The Serbian economy is also demanding greater responsibility for companies in this process and amendments to the law not only on education but also on employment, as well as the possibility of selecting students who want to study under the dual model. One of the requirements is that the professional orientation of elementary school students be significantly improved and especially intensive starting from the 6th grade.
Currently, 950 companies participate in the dual education system of Serbia with the support of 186 schools. So far, about 8,000 students have completed dual education, while many more are currently studying. The most sought-after educational profiles are in the field of mechanical and metal industry (locksmith, welder, industrial mechanic, cutting machine operator, motor vehicle mechanic), then electrical engineering (electrician, mechatronics technician), catering (cook, waiter), and others.